Cancellations, Returns and Refunds
Returns & Refunds
Thank you for shopping with us. If you are not entirely satisfied with your purchase, we are here to help.
Right to Cancel
You have the right to cancel your order within 14 days for any reason. All we ask is that you do not unpack the shed or take the shed off the pallet. You will be able to see the shed panels on the pallet if you want to double check the quality of the shed panels.
If you have unpacked the shed or taken the shed off the pallet, then you can still return the product to us but you will have to cover the cost of returning the item. This will either need to be through arranging the delivery yourself or repacking and securing the goods back onto the pallet and we can arrange a pallet delivery for you. The cost of this will depend on your location and the item bought – please contact us if you would like us to advise the cost of this.
If your product was made to order, there is no right to cancel the order or to receive a refund. If the product was purchased by a business as a business to business transaction, there is no right to cancel the order, or to receive a refund.
14-Day Cancellation
The cancellation period will expire after 14 days from the day on which you, or a third party (other than the carrier indicated by you) takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to sales@spearheadoutdoors.co.uk
To meet the cancellation deadline, send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract during the 14 day cancellation period, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You must send back the re-packaged goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
Returning a Product To Us
Please make sure that the product was received by you in the last 14 days.
Send an email to sales@spearheadoutdoors.co.uk
Your email should have the following information so that we can process a return.
- Your name
- Order reference number
- Your Address
- Email address
- Contact number
- Date of purchase
- Date the goods were received by you
- If you originally ordered multiple items, which do you want to return?
When we approve a return, please send the fully re-packaged product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.
Sending A Return To Us
Make sure that any courier shipment is in its original packaging and fully insured to the value of the shipment (retail price).
Damaged, Incomplete Or Faulty Items Received By You
If you received a damaged or faulty product, please notify us immediately for assistance.